Shipping & Returns
Shipping Policy
At Mind Home, we carefully prepare every order to ensure your products arrive safely and in perfect condition.
Processing Time
All orders are processed within 1 to 3 business days after payment confirmation. During high-demand periods, processing time may take a little longer.
Shipping Time
Delivery time may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a tracking code so you can follow your delivery.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and selected shipping option.
Order Tracking
After your order is dispatched, tracking information will be sent to your email. Please allow up to 24 hours for the tracking update to appear.
Delivery Information
Please make sure your shipping address is correct before completing your purchase. Mind Home is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Return & Exchange Policy
Your satisfaction is very important to us. If something is not right with your order, our team is here to help.
Returns
You may request a return within 7 days after receiving your order, as long as the item is unused, in its original condition, and with its original packaging.
Exchanges
Exchanges are accepted in case of damaged, defective, or incorrect items. Please contact us with your order number and photos of the product so we can review your request.
Damaged or Incorrect Items
If your product arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery. We will analyze the case and provide the best solution.
Refunds
After the returned item is received and inspected, we will notify you about the refund approval. Approved refunds will be processed according to the original payment method.
How to Request a Return or Exchange
To request support, please contact us through our customer service channel with:
Order number
Full name
Reason for return or exchange
Photos of the item, if applicable